Room was nice and beds were comfortable but a lot of the outlets didn’t work, housekeeping was upset slow, ice machine on the floor was broken, wanted to charge for a fridge that I needed for medicine;
I like everything, was nice , staff friendly, view from our room amazing
Very nice!
I really enjoyed my stay everything was perfect!!!
Like this hotel will stay again.
Love staying there but food was way to pricey.
I Have Stayed Here Before , This Time I Didn’t Feel Welcome At All, From My Card Been Charged Then Was Told The Card Didn’t Go Threw And I Had To Swipe Again , But I See The Charges Come Out Of My Bank Account, I Had To Call My Bank , My Bank Also See The Charges, But The Hotel Says They Don’t , So Had Swipe Again For Another $1500 For A 2 Night Stay. Workers & Manager Was No Help Really, They Just Wanted The Money
Very satisfied with overall service and property. Hot tub was out of order which they were fixing . Nice clean heated pools. Nobu restaurant 5 star. View of ocean excellent! Just got stuck with terrible weather, wrong timing otherwise great relaxing vacation! Here’s a crazy idea, why don’t they develop a canopy over the pool for rainy days to make vacations weather proof. That would make this hotel even more attractive.
The place was amazing and the staff were so delightful.
Really a shame because the rooms and property are top notch but man, the service around checkin/checkout and the pool/beach we're just SO bad. 20 min to check-in with no line, 15 min to flag down waiter and then 45 min to wait to get anything served. On Sunday we thought we would be smarter and order food directly from the pool bar....waited over an hour to get 3 sandwiches, 2 of which we couldn't eat because they took so long my friends had to head to the airport. "Sorry we're just really backed up right now" was the default response for 3 days in a row at all times of day. It's just a severely understaffed situation that makes you feel like you're being scammed out of $500 per night and the auto added gratuity on literally everything. Hanging out on property quickly escalates from relaxing and fun to frustrating and just annoying. No one answers the guest services front desk phone- after checking out it literally took me 3 days of 10 calls, asking in person, 2 emails to get someone to finally send me the folio. Good times
day 1 - cold shower day 2 - rude staff at oncean social day 3 - no full length mirrors in room day 4 and 5 - main pool closed
Hotel is nice, and overall well-kept.
The coffee machine was broken and the staff failed to replace it after numerous requests forcing us to buy the overpriced bad coffee in the lobby. The other guests were loud and obnoxious. One good thing was the bartender at the lobby bar.
I was very disappointed in the service that we received for a hotel that I used a lot of points to attend for one night in my honeymoon. There were several incidents that had happened that made the services very unpleasant. 1- When I arrived at the hotel I wanted to surprise my husband with a little gift. I asked them if they can bring something up to the room. They mention that they would send something up in the morning because everyone was gone and there was nothing they can do at that time because we checked in late. 2- I had called room service a couple of times and it took a while to get service. 3- in the morning, I did not receive anything. I went down to the front desk and asked the girl what happened and why I didn’t get the package. She mentioned that she’s gonna put a note to file and send it up right away. I went up to the room and even after 2 hours there was nothing, I even called guest services and no response. At that point, it was time for check out and nothing could be done at that point. Also, there were bar charged in my bill which I did not use. They did credit the account but I had to come down and take 25 minutes out of my time to resolve that. Very unfortunate that I had this experience because I used up a lot of points for a services that I thought was going to be above and beyond.
Located in Mid Beach, Eden Roc Miami Beach is within 2 miles (3 km) of popular attractions such as Miami Beach Boardwalk and Collins Avenue Shopping Area. This 415-room, 4.5-star resort has 3 outdoor pools along with a full-service spa and 2 restaurants.
Enjoy dining at Nobu Miami, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 7:30 AM to 11:30 AM and on weekends from 7:30 AM to 1:00 PM.
Guests can expect to find flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Minibars, espresso makers, and free local calls are also available.
Guests of Eden Roc Miami Beach have access to a full-service spa, 3 outdoor pools, and a gym. Valet parking is offered for USD 55.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a sauna, a business center, and express check-out.
Room was nice and beds were comfortable but a lot of the outlets didn’t work, housekeeping was upset slow, ice machine on the floor was broken, wanted to charge for a fridge that I needed for medicine;
Dear Roman,Thank you for letting us know about your stay. It is great to hear that your room was comfortable and we trust you had a good night's sleep. Please know we want to ensure every member of our team is delivering stellar service and that any issues are resolved in a timely manner and we will be discussing your comments and concerns. We wish you pleasant future travels. Sincerely,Maria VilchezEden RocHotel Manager
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,
I like everything, was nice , staff friendly, view from our room amazing
Dear Nataliya,On behalf of the Eden Roc Miami Beach team, thank you for staying with us and for your review! We're elated that our friendly team, amazing view, and nice property were all highlights of your visit. We hope to welcome you back the next time you're in the area!Sincerely,Maria VilchezEden RocHotel Manager
Very nice!
We are glad to hear you enjoyed your stay, we look forward to host you again in the future!
I really enjoyed my stay everything was perfect!!!
Wow! Thank you so much for the perfect rating. It is so amazing to see that everything was perfect during your visit to Eden Roc Miami Beach. We loved having you and look forward to becoming your home away from home. Sincerely,Maria VilchezEden RocHotel Manager
Like this hotel will stay again.
Dear Said, Thank you for choosing us for your visit to Miami! We are delighted to hear that you enjoyed your experience, and we look forward to welcoming you back in the near future.Sincerely,Maria VilchezEden RocHotel Manager
Dear Amanda, Thank you for taking a moment to share your experience at Eden Roc Miami Beach. We are delighted that you found your experience well-priced. It was a pleasure having you here, and we hope you will visit us again soon!
Love staying there but food was way to pricey.
Dear Catherine,Thank you for taking the time to share your comments with us. It is lovely to know that you enjoyed your overall visit. We price our dining options competitively, and we always strive to deliver the full value that our guests expect. Safe travels to you, and we hope to have the opportunity to serve you again in the future! Sincerely,Maria VilchezEden RocHotel Manager
Dear Kwane, thanks for dropping by and sharing your thoughts! It's a joy to hear you found everything to your liking. We hope to welcome you back for another stellar experience soon! Sincerely,